Service Terms

General

Dusting

We dust many surfaces with feather dusters. The nature of these dusters is to brush dust from a surface and into the air. Once the dust settles, it may reaccumulate on the same surface, or another surface. We strive to minimize this effect, but it is not possible for us to eliminate dust.

Polishing

Polishing furniture is not part of normal services, but we are happy to include it upon request. You will have to furnish the appropriate polish and cleaners for your furniture.

Difficult to Reach Areas

Maid in Alexandria does not climb ladders above two steps during cleanings. Higher areas will be dusted with an extension duster.

Maid in Alexandria does not move furniture during cleanings.

Trash Day

If trash collection for your home is the next day after we clean, we can pull your receptacle to the curb provided it has wheels.

Kitchen Appliances

Stainless Steel

We clean and polish stainless steel appliances, however we do not use abrasive pads or solvents that may cause damage to appearance of the appliance.

Stove/Range Top

We clean stoves and range tops to the best of our ability. Some food particles that have been burned onto surfaces may not be removed. Food and grease spots are also removed from back splashes and canopies. Depending on the type of filters on the canopy, we may run them through the dishwasher with the dishes.

Fridge (wipe)

We will wipe up crumbs and spots that are easily reachable and visible when opening the doors.

Fridge (clean)

Full clean where food, shelves, and drawers are removed to get to crumbs and spills.

Microwave

We remove food particles, splatters, and spills from microwaves. Plates are cleaned. We do not clean inside the interior holes or spray cleaner inside the appliance. Unfortunately we are not able to do much about burn marks.

Patios and Pools

Patio and pool services are for cleaning only. Leaf blowing, raking, or collecting debris is a service performed by lawn care professionals.

Service consists of: 1. Cobweb removal from ceilings, walls, and furniture. 2. Wipe down furniture. 3. Remove trash. 4. Bring in towels for washing. 5. Bring in dishes for washing.

Customer Expectations

Home Access

To provide service as timely as possible, we expect the customer to coordinate access to the home. This can be provided by many methods such as the customer being on premises when we arrive, the customer providing Maid in Alexandria with a key, or having a third party provide access.

Refunds and Reimbursements

All refunds/reimbursements offered by Maid in Alexandria to the customer, must be accepted by the customer within (10) days from the time of the offer. Once the (10) day period has expired, the customer’s claim will be considered resolved and closed. By accepting a refund or reimbursement you agree such amounts provided to you through that refund or reimbursement constitutes full accord and satisfaction for any amounts which may be owed.

Laundry

Our primary focus with laundry is to wash non-clothing items. This includes sheets, bath towels, and kitchen cloths. Bath mats can also be washed, but with the understanding that mats absorb a lot of water and create imbalances in the motion of the washing machine which decreases the life of the machine. Arrangements can be made to launder bath mats at a laundromat.

Loads of clothes can be washed as well upon request. Dry clean only and items with special instructions should be separated or removed from other garments. We wish to prevent any damage to your clothes, so please sort such items prior to our arrival.

There is a limit to the number of loads we can wash during a single cleaning. We can usually wash 5-7 loads during a maid service by using the quick wash setting on the washing machine.

Terms

Maid in Alexandria desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. Maid in Alexandria, however, is not liable for any damage due to standard laundering of items, cleaning of items without care instructions, for dry clean items placed inside laundry bags, for special-processing items (delicate-wash, air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from standard washing procedures.

Standard laundering procedures are defined as sorting laundry by color, washing laundry in a washer with detergent and water, and drying laundry in a dryer with heat. Should damage result from a deviation in standard washing procedures, please refer to instructions to Report Lost or Damaged items.

Maid in Alexandria will follow any reasonable instructions provided by the customer, including water or drying temperatures. Maid in Alexandria does not read and is not responsible to read cleaning instruction labels and is not responsible for special care items, such as dry clean only items, which are included in the laundry bag. Although Maid in Alexandria uses its best efforts to remove stains, stain removal is not guaranteed.

Customers acknowledge that items that have been air-dried (per customer request or Maid in Alexandria’s determination for best garment care) may be damp at the end of service. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or laundry bag that causes damage to clothing, the cleaning machines, or any other property.

Maid in Alexandria may refuse to clean any garment at its sole discretion. Maid in Alexandria will re-clean items that, at its sole discretion, were not properly cleaned. Maid in Alexandria is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags and acknowledges by sending items they have checked all pockets. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer acknowledges that there is a possibility of zipper issues, zipper damage and damage to other items as a result of the zipper’s inclusion in the cleaning process with such items, while following standard wash procedures, and Maid in Alexandria does not accept any liability for such issues or damage.

Contaminated Items

The customer agrees not to include any of the following items inside their laundry bag (i) non-washable items, (ii) items that are labeled for dry cleaning only, (iii) items that have been exposed to bed bugs, (iv) items that have been exposed to or have come into contact with bio hazardous materials including, without limitation: feces, urine, blood, mold, mildew, lice and other bugs, irrespective of whether such contact or exposure resulted in visible; or (v) any other items not meant for laundering.

Damaged Items

While we strive to provide high-quality laundering services and use all reasonable precautions to avoid damage to clothes, there is a possibility for clothing and other items to be damaged. Damaged items must be reported within (5) business days of laundering your clothes. Notice can be provided by contacting office@maidinalexandria.com or call us at 703-814-6772.

Damaged items may be collected for evaluation to determine whether the damages are a result of regular wear and tear, standard washing when the customer has not provided specific instructions on the cleaning methods of the applicable item, shrinkage from repeat laundering, color bleeding or fading, small holes or tears, thinning of fabric, etc. (“Regular Wear and Tear”). Maid in Alexandria is not responsible for, nor shall Maid in Alexandria reimburse you for any damage attributed to Regular Wear and Tear. For any items deemed damaged attributed to Maid in Alexandria’s services and not a direct or indirect result of Regular Wear and Tear, and in the event that the items cannot be restored, Maid in Alexandria may reimburse up to the full value of that item and the item will be retained by Maid in Alexandria. Items will be evaluated and depreciation using the International Fair Claims Guide for Consumer Textiles Products. In any event, Maid in Alexandria’s aggregate liability shall not exceed an amount of ($300) USD. Therefore, it is recommended that items included in an order do not have a value exceeding such aggregate liability total as stated above.

Maid in Alexandria is not liable for any pre-existing damage to a garment or other item and reserves the right to return any item without cleaning it if any pre-existing damage is found or if Maid in Alexandria has a concern about the color fastness or the age or weakness of the fabric of such item.

Products

Bleach

We do not use bleach during the course of cleaning aniy surfaces unless absolutely necessary. If the use of bleach becomes absolutely necessary, we will notify you before cleaning. If you would like to request the use of bleach, please contact us before the cleaning day.